Items with a receipt and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange.
Please report damage or missing items within 3 days of delivery. Email or call 1-800-775-0018.
No returns on:
• Custom products
• Items that are not returned within 90 days
Note: If PayPal was used, and the item is being returned to one of our stores, we will be required to process the refund to cash as our stores POS system does not accept PayPal.
Terms and Conditions:
Yes! Urban Park will work with you to create your custom order. Please send an email with the information to .
Do we ship outside of Canada?
Yes! We ship to Canada and the USA. Shipping costs may vary.
How does the product come to my house?
Urban Park uses FedEx to ship out products. They come in a flat package that is easily transportable and can fit into a small car.
Will my items be shipped to my house?
Orders will be delivered during the week (Monday – Friday) to your house. If you are not at home to accept the delivery, a delivery notice card will be left with details on where to pick up your purchase.
In some cases, smaller deliveries made by courier will be left on your doorstep. Please note that larger deliveries require signature of acknowledgment receipt at the time that it is being dropped off.
• What personal information is collected from you through the web site, how it is used and with whom it may be shared;
• What options are available to you in regard to the use of your data;
• The security procedures are in place to protect the misuse of your information
• How you can correct any false information in the information.
INFORMATION COLLECTION, USE, AND SHARING
When ordering or registering on our site, you may be asked to enter your first and last name, email address, mailing address, phone number, credit card information/PayPal, or other details that will help us create a positive experience for you.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell, share or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
YOUR ACCESS TO AND CONTROL OVER INFORMATION
You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any personal database information we have about you.
• Express any concern you have about our use of your data.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
When you place orders on our websites, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.
While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.
We do not resell information.
If at anytime you would like to unsubscribe from receiving emails, you can email us at and we will remove you from all correspondence.